Refund Policy

HelloBites aims to keep every customer satisfied. This Refund Policy describes when refunds are available and how they are processed.

Refunds are considered in cases of order cancellation, incorrect items, or quality issues that fall below our service standards.

• Orders cancelled before preparation may be eligible for a full refund.
• Wrong or missing items reported promptly may qualify for partial or full refund.
• Refunds are not guaranteed for change of mind or delayed deliveries caused by external factors.

To request a refund, contact HelloBites Support within 24 hours of delivery with your order number and details.

Refunds are issued using the original payment method whenever possible and may take 5–10 business days to appear in your account.

Refunds may not be available for products that have already been consumed or where the issue is not related to HelloBites service quality.

If you have any questions regarding this policy, please contact HelloBites Support.